Frequently Asked Questions

How To Make A Reservation
It's quite easy.
First - email us from the reservations page, the property you would like. We will email you, after confirming availability and putting it on hold for you (we can hold your choice for 5 days), send you a reservation invoice form which you must complete and FAX back to us.
On this invoice will be instructions to wire your payment to our Lucca office. We require a 50% deposit to confirm your reservation. Please provide us with an email of when the wire is sent to Lucca, and the amount. In the description field for the wire please have your name, the rental and the week(s). Sorry we do not take credit cards or personal checks at this time.
We will send you a note when in receipt of the wire.
FYI - Balance is due 60 days prior to arrival, and at that time we will send you the arrival documents along with many other things.

Are Prices In Euro?
Yes prices are in euro, and all payments wired by you to our bank will be in the equivalent based on Euro/Your Currency for the day. Example: the payment is 1000 euro, the rate for USD on that day is 1.35 USD to 1 Euro. The amount wired would be 1350 USD.

Do We Get The Keys Here?
No, you will meet the owner or caretaker on arrival. Usually between 3 - 6 pm the day of your check in. They will have the keys. All is well defined in the arrival docs you receive.

Can We Preview The Property?
Our properties are carefully selected and periodically examined throughout the year. In all cases, either someone from our company or an in-country representative regularly reviews the property.

Do we belong to any important organizations?
Well actually we do. Perhaps the most important is Slow Food Network. This is a worldwide organization that promotes taking life at a reduced velocity. Stopping to enjoy food, wine and friendship. How could you not belong to an organization like this? It's the very definition of what we do.

When do you send us directions?
When the final payment is received (60 days prior), a final package is sent to you. This will include a voucher, directions, a small map, printout of the best photo we have and some other things.

What is the best time of the year to go to Italy?
Our favorites are late April - early June and mid September - mid October. Winter can be cold and rainy, summer can be hot. But of course anytime in Italy is a good time.

How far in advance should I make reservations?
If you are a large party that requires a pool, a year makes sense. At least 9 months. If you are 2 people, a month or two before is often enough advance notice.

Do you collect and sell our email addresses, and what is your "Privacy Policy?"
Beyond the correspondence you make with us, we do not collect, purchase or hold email addresses. Our business model is word of mouth.

What can you expect at the villa when you arrive?
Everything you need to have a relaxing week, two or month. Our houses are not stocked with food for your arrival (but many provide this service when requested) but come with all the cutlery, pots and pans, dishes, cups and saucers, coffee maker...to make your stay a pleasant one. Towels and bed sheets are included as well.

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Tel: 877-561-1913